FREQUENTLY ASKED QUESTIONS

All unused points will be migrated to the new programme upon implementation from 1 July 2025.

All customers will be migrated to the new programme upon implementation from 1 July 2025 based on their rolling 12 months spending.

An email will be sent to you detailing the new and elevated privileges which you will enjoy! For other queries, kindly email us at members@shiseido.com.sg.

It is a one-stop portal to empower and reward consumers with gifts of beauty and insiders’ access. Members can keep track of their points, use them to redeem products, and gain exclusive access for beauty events.

Simply sign up via our Camellia Club membership portal to become a member.

Purchases in-stores and selected online platforms will entitle you to Camellia Club membership points.

Purchases made online (except Shiseido E-Boutique and Lazada), at Sephora (stores and online) and duty-free shops are not eligible for membership, point accumulation and redemption.

You will be the first to receive updates on the latest product launches, exclusive promotions, events and workshops.

Every purchase will earn you points, which you may use to redeem full-sized beauty essentials. You will enjoy double the points for your first transaction during your birthday month.

You will also enjoy expert makeovers and beauty treatments from our Personal Beauty Partners.

You will receive 2X points for your first transaction during your birthday month. This cannot be used in conjunction with other promotions.

You will also enjoy a complimentary Express Yutaka Treatment.

For Camellia+ and Legendary members, you can collect your curated birthday gifts over our Shiseido counters/boutiques.

You will be the first to receive updates for beauty events and workshops. However, early registration is required for popular events and workshops due to limited capacity.

The qualifying spend over a consecutive 12-month period from the date of your last tier upgrade for each tier is:

Camellia - $1 - $1,499

Camellia+ - $1,500 - $7,999

Legendary - $8,000 and above

Purchases made at online (except Shiseido E-Boutique and Lazada), Sephora (stores and online) and duty-free shops are not eligible for point accumulation and redemption.

SHISEIDO Camellia Club is a lifetime membership.

The qualifying spend over a consecutive 12-month period from the date of your last tier upgrade for each tier is:

Camellia - $1 - $1,499

Camellia+ - $1,500 - $7,999

Legendary - $8,000 and above

Purchases made at online (except Shiseido E-Boutique and Lazada), Sephora (stores and online) and duty-free shops are not eligible for point accumulation and redemption.

Points are awarded with every purchase at any Shiseido counter and selected online platforms.

Ginza and Camellia Members
Earn 1 point with every $1 spent

Camellia+ Members
Earn 1.2 point with every $1 spent

Legendary Members
Earn 1.5 points with every $1 spent

Purchases made at online (except Shiseido E-Boutique and Lazada), Sephora (stores and online) and duty-free shops are not eligible for point accumulation and redemption.

Points can be exchanged for products at our Rewards Boutique. Our Rewards Boutique catalogue are specially curated each season and may vary from time to time. They are non-transferable and are not exchangeable for cash.

You may view your point balance when you have logged in to your membership portal here. You can also visit any Shiseido counter and check with our Personal Beauty Partners.

Points will expire after 365 days from your date of transaction. Unfortunately, the extension of points validity is strictly not allowed.

Log into your membership account to view the Rewards Boutique here. You may redeem your desired products based on your redeemable points.

Redemptions may be made in-stores or via the membership portal here.

Once your redemption is submitted, you will be able to view your rewards at “View Your Vouchers”. You may head down to your preferred Shiseido counter to collect your products. It is advised to check for product availability through Shiseido’s WhatsApp Concierge here to avoid a disappointed trip.

Shiseido reserves the right to replace any products with that of an equivalent value or a similar item.

Collection period is valid for 30 days.

Only available products will be displayed in the Rewards Boutique. In the event the items you redeemed went out-of-stock due to a time lapse, a Shiseido representative will get in contact with you to resolve this.

Return and exchange are strictly not allowed. We strongly encourage you to check with our Personal Beauty Partners before placing your redemption order online.

You can access or update your personal details via the membership portal here.

Alternatively, you may email us at members@shiseido.com.sg with your updated contact details.

Kindly email us at members@shiseido.com.sg and request to cancel your membership account. Your membership account will be cancelled within 5-7 business days.